Quality Guarantee + Client Commitment
Quality guarantee
Since the beginning, one of our major business policies has been to maintain an effective Quality Assurance Program.
Today, all AcroPlan Projects are performed and audited in accordance with a highly developed Quality Assurance System which meets the exacting requirements of Australian Standard ISO 9001:2000.
Its your guarantee of absolute excellence.
Our commitment to you
Our clients tell us we provide them with exceptional service and we are proud of this reputation.
We earn your approval by:
- Having your questions and phone calls handled by the right person
- Ensuring that the person you talk to is responsible for your enquiry - start to finish
- Returning your call within 24 hours
- Guaranteeing to meet the deadlines we agree to
- Including you when important documents are being reviewed
- Letting you know where your project is up to - on a weekly basis
- Keeping our promises.
It is often said that word of mouth referrals are the most effective form of growing a business. We agree and we are dedicated to providing you with the best possible experience so you can tell someone else how great it was.
The AcroPlan '100% - $100' guarantee
If you do everything you say you will do, and we do not keep our side of the bargain on our commitments to you, we will give you $100... no questions asked.